Refund & Return Policy – Mobile App Bnao

1. Refund Policy

At Mobile App Bnao, we stand behind the quality and value of our products and services. If you are not entirely satisfied with your purchase, we offer a straightforward refund policy:

1.1 Refund Eligibility

• You are eligible for a refund within 1 day of your purchase.
• To qualify for a refund, you must submit a written request to our support team at info@mobileappbnao.com.
• Refund requests made after the eligible refund period will not be considered.

1.2 Refund Process

• To initiate a refund, please provide a detailed explanation of your reasons for requesting a refund.
• Once we receive your request, our team will review it to determine eligibility.
• If your refund request is approved, your refund will be processed within 5 days.
• Refund Payment Method: Refunds will be issued using the same payment method that was used for the original purchase. If this method is unavailable, we will contact you to arrange an alternative payment method.

1.3 Refund Exceptions

• The following are not eligible for a refund:
  • Services provided within the refund period as per the terms of the service agreement.
  • Customized software development or services tailored to specific client requirements.

2. Return Policy

Our return policy applies to physical products sold by Mobile App Bnao. We want you to be completely satisfied with your purchase, and we provide the following return policy:

2.1 Return Eligibility

• You may return a physical product within 5 days of the purchase date.
• To be eligible for a return, the product must be unused, in the same condition as received, and in the original packaging.
• Customized products or products damaged by the customer are not eligible for return.

2.2 Return Process

• To request a return, please contact our support team at info@mobileappbnao.com.
• Our team will review your request and provide instructions for returning the product.
• Once the returned product is received and inspected, your payment will be refunded within 3 to 5 days.
• Return Payment Method: Refunds for returned products will be issued using the same payment method used for the original purchase. If this method is unavailable, we will contact you to arrange an alternative payment method.

2.3 Return Shipping Costs

• You are responsible for the cost of shipping the returned product to Mobile App Bnao, unless the return is due to our error.
• Shipping costs are non-refundable.

3. Contact Information

If you have any questions or concerns about our refund and return policy, please contact us at info@mobileappbnao.com.